Privacy Policy

Last updated: January 2026

1. Overview

CB Air Conditioning and Heating ("we," "us," or "our") operates this website at https://www.cbairconditioningandheating.com. This Privacy Policy explains how we collect, use, protect, and share information submitted through our website, forms, phone calls, text messages, emails, and other communications.

2. Information We Collect

We may collect personal information that you voluntarily provide, including your name, phone number, email address, service address, appointment details, HVAC service needs, and any other information you submit through our forms or communications with us.

We may also collect non-personal information automatically, such as browser type, device information, IP address, pages visited, website usage data, and interaction data.

3. How We Use Information

We use the information we collect to respond to inquiries, schedule appointments, provide HVAC services, send service-related updates, communicate with customers, improve our website, and support business operations.

If you opt in, we may also use your information to send promotional or marketing communications related to CB Air Conditioning and Heating.

4. SMS/Text Message Program

CB Air Conditioning and Heating may send SMS/text messages to customers and prospective customers who provide a mobile phone number and opt in to receive messages.

SMS/text messages may include transactional and informational messages related to inquiries, appointments, estimates, service updates, customer communications, and, if separately selected, marketing or promotional messages.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for assistance.
• Consent is not required as a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.

5. SMS Opt-In Data and Consent

Important: SMS opt-in data, mobile numbers, and SMS consent will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may use trusted service providers to help deliver communications, operate our website, manage appointments, or support our business. These providers may only use information as necessary to perform services on our behalf.

6. Cookies and Tracking Technologies

We may use cookies, analytics tools, advertising pixels, and similar technologies to understand how visitors use our website, improve website performance, and support marketing efforts.

These tools may collect information such as IP address, browser type, device information, pages visited, and time spent on the website. You can manage or disable cookies through your browser settings.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, disclosure, misuse, or loss. However, no website, internet transmission, or storage system is completely secure.

8. User Rights and Choices

You may request access to, correction of, or deletion of your personal information by contacting us. You may also opt out of email or phone communications by contacting us directly.

To opt out of SMS/text messages, reply STOP at any time. For SMS help, reply HELP.

9. Data Sharing

We do not sell personal information. We may share information only with service providers that help us operate our business, provide services, manage appointments, process communications, host our website, or analyze website performance.

We may also disclose information if required by law, legal process, or to protect our rights, safety, customers, or business operations.

10. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

12. Contact

Questions? Contact CB Air Conditioning and Heating at [email protected] or call (817) 341-9505.